StudioShim

Returns Policy 

Returns are accepted for items which arrive with you damaged or for the incorrect item being sent to you.

For damaged items, please contact us first to let us know you’ve received your item damaged and we will ask you to photograph the item and forward on to us. In the event of your item arriving damaged, use the Contact form to get in touch and we will either offer a full refund or a like for like replacement of your choice.

Items are sold as seen and refunds are only offered for damaged items. Returns for undamaged items are not accepted.

Mainland UK

All purchases made in mainland UK are subject to free shipping. If you wish your purchase to be delivered to an alternative address in mainland UK, please contact us prior to your purchase

EU Shipping

Due to new export legislation, we are currently we are unable to ship to the EU, Republic of Ireland and Northern Ireland.

All the International Shipping

International shipping rates are calculated based on items by weight and vary from region to region. If you are considering purchasing item/s, please drop us a line first using the Contact form and we can arrange a bespoke shipping rate for your purchases. We want to provide the lowest possible accurate rate for you.

All shipping rates wether domestic or international include packaging and administrative costs.

Bulk Orders and Commissions

If you are considering purchasing larger quantities of products or would like to speak to us regarding commissioned, we would be happy to discuss your requirements. Please use the Contact form for all enquiries.