FAQs

Bulk Orders and Commissions

If you are considering purchasing larger quantities of products or would like to speak to us regarding commissioned, we would be happy to discuss your requirements. Please use the Contact form for all enquiries.

International Shipping Rates

International shipping rates are calculated based on items by weight and vary from region to region. if you are considering purchasing a number of products, drop us a line first and we can arrange a bespoke shipping rate for your purchases. We want to provide the lowest possible accurate rate for you.

Returns Policy 

Returns are accepted for items which arrive with you damaged or for the incorrect item being sent to you.

For damaged items, please contact us first to let us know you’ve received your item damaged and we will ask you to photograph the item and forward on to us. In the event of your item arriving damaged, use the Contact forms to get in touch and we will either offer a full refund or a like for like replacement of your choice.

Items are sold as seen and refunds are only offered for damaged items. Returns for undamaged items are not accepted.

Overseas Buyers

Online purchases for the short term are for the UK only. International shipping zones will be established shortly to make it easy for overseas buyers to click and buy. 

But don't let this put you off! If you are based outside the UK and want to buy from Studio Shim, contact us via the contact form and we can reserve the items you wish to buy and set up a shipping zone specially for you so you'll be paying an accurate amount in shipping rather than a flat EU/Worldwide rate. 

We love to talk to people who love to own ceramics, so drop Paddy a line using the Contact form or follow him and message via instagram @paddyhartleyartist